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Booking Policy:

• A 20% deposit is required for all first-time clients. The deposit cannot be refunded at any time, or for any reason. They can be transferred to another date if done so 24 hours before the appointment.

• 10 minutes late will result in a $10 late fee. 15 minutes late with notice will result in a last-minute cancellation, and without notice will result in a no show

• 40-50% of natural lashes must still have extensions applied after the removal of grown-out extensions to be considered a fill.

• Arrive with a clean face and lashes (no makeup, sweat, dirt, etc.). Failure to do so could result in being charged for a lash bath service or turned away as a last-minute cancelation.

• Credit, Debit, and Cash are accepted. E-transfer will not be accepted.

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Cancelation/No-Show Policy:

• Appointments can be canceled or rescheduled up to 24 hours before.

• Cancelations within 24 hours will result in a loss of deposit, and/or a $15 cancelation fee when trying to rebook.

• No Shows (without notice) result in not being able to rebook

• *Some exceptions may apply.*

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Allergies:

• ​If you have experienced an allergic reaction, it is advised not to book the service that caused the reaction. 

• We reserve the right to cancel any appointments that may be unsafe due to previous reactions.

• If a reaction does occur, contact us IMMEDIATELY to assess the situation and have them removed if necessary. A voucher will be made for you at the value of the service to use at a future date on a different service or item or can be gifted to a friend)